.Still upset, you ask to speak to the store owner.the owner was not aware of the problem and disagrees with what the manager has told the clerks to do.the owner assures you the she will take care of the problem and will never happen again.did the clerk have any responsibility to question the managers instructions and why
Yes, the clerk does have a responsibility to question the manager's instructions. It is part of their duty to understand and follow the guidelines and policies set by the store. If the manager's instructions seem unfair, unethical, or contradictory to the store's principles, it is crucial for the clerks to raise concerns and seek clarification from higher authorities, such as the owner.
In this situation, the clerk should have spoken up and questioned the manager's instructions if they felt it was unjust or detrimental to the customers. By doing so, they could have potentially avoided customer dissatisfaction and the need for the store owner's intervention.
Yes, the clerk does have a responsibility to question the manager's instructions. Here's why:
1. Ensuring customer satisfaction: As a frontline employee, the clerk's primary responsibility is to ensure customer satisfaction. If they feel that the manager's instructions are not in line with this goal, they should raise their concerns.
2. Ethics and values: A clerk should have a sense of ethical responsibility. If they believe that the manager's instructions are unfair, discriminatory, or against company policies, they should question them and raise their concerns.
3. Knowledge and expertise: Clerks often have valuable insights into the day-to-day operations of the store. They may have a better understanding of customer needs and preferences. If the manager's instructions contradict this knowledge, the clerk should voice their opinion.
4. Safety and legal considerations: If the manager's instructions raise safety concerns or violate any laws or regulations, the clerk should definitely question them. It is their responsibility to ensure the well-being and legality of the store's operations.
However, it's important to note that the clerk's relationship with the manager and the company's culture may impact their willingness and ability to question instructions.