Question 11 pts
A human resources manager is responsible for coordinating activities, such as orientation, that involve a company's employees.
Group of answer choices
True
False
Flag question: Question 2
Question 21 pts
Businesses that focus on health and safety issues in the workplace create positive employee attitudes.
Group of answer choices
True
False
Flag question: Question 3
Question 31 pts
By offering wellness programs, businesses are investing in the well being of their employees and in the productivity of their company.
Group of answer choices
True
False
Flag question: Question 4
Question 41 pts
Compensation can be defined as
(best answer)
Group of answer choices
money paid to an employee for work performed
profit sharing and piece rates
straight salary and commissions
commissions and base incentives
Flag question: Question 5
Question 51 pts
Employee turnover is something that a business should encourage because it reduces the cost of doing business by retaining fewer employees.
Group of answer choices
True
False
Flag question: Question 6
Question 61 pts
If an employee is paid a high commission on sales, it is common for that employee to also receive a high salary or hourly wage.
Group of answer choices
True
False
Flag question: Question 7
Question 71 pts
In many instances, business owners would rate a positive attitude as more important than the skills employees possess or the productivity that employees may generate.
Group of answer choices
True
False
Flag question: Question 8
Question 81 pts
Lower productivity by employees could mean significantly lower costs for a business.
Group of answer choices
True
False
Flag question: Question 9
Question 91 pts
Often a human resources manager will utilize the services of a headhunter to find the right employee for a business.
Group of answer choices
True
False
Flag question: Question 10
Question 101 pts
One of the functions of a human resources department is to
Group of answer choices
search for new employees
arrange for transportation of goods
produce financial reports for owners
promote the services offered to consumers
Flag question: Question 11
Question 111 pts
Owners and managers know that to achieve their business's goals, they have to manage effectively the people who work for them.
Group of answer choices
True
False
Flag question: Question 12
Question 121 pts
Safety in the workplace is a legal requirement for all employers. Employees have the right to
Group of answer choices
resolve safety problems
all of the above
refuse dangerous work
be informed about hazards
Flag question: Question 13
Question 131 pts
Sales quotas in businesses can be thought of as targets to help employees meet performance goals set by the business.
Group of answer choices
True
False
Flag question: Question 14
Question 141 pts
Semiskilled labour consists of those jobs that require little or no training.
Group of answer choices
True
False
Flag question: Question 15
Question 151 pts
Some businesses go beyond the usual compensation methods and offer special benefits known as
Group of answer choices
severance packages
letters of recommendation
perks
training manuals
Flag question: Question 16
Question 161 pts
Stock options are similar to royalties in that both refer to payment for the use of ideas and creativity by someone outside the company.
Group of answer choices
True
False
Flag question: Question 17
Question 171 pts
The labour market in Canada consists of workers who fall into one or more of the following classifications:
Group of answer choices
skilled labour
all of the above
semiskilled labour
unskilled labour
Flag question: Question 18
Question 181 pts
The most important consideration for employees is usually the number of hours that they are expected to work.
Group of answer choices
True
False
Flag question: Question 19
Question 191 pts
When a vacancy occurs in a business, the human resources department normally first attempts to
Group of answer choices
hire a qualified person from outside the company
use an employee referral program
hire a qualified person from within the company
employ the services of a headhunter
Flag question: Question 20
Question 201 pts
Which form of compensation is based on meeting a business's performance goal?
Group of answer choices
performance-based pay
incentive bonus
fee for service
straight commission
Flag question: Question 21
Question 211 pts
Which form of compensation is based solely on the employee's sales?
Group of answer choices
fee for service
straight commission
salary plus commission
straight salary
Flag question: Question 22
Question 221 pts
Which form of compensation is based on the amount of a particular product that an employee can make?
Group of answer choices
fee for service
stock options
performance-based pay
royalties
Flag question: Question 23
Question 231 pts
Which word describes a worker who is able to use less time to produce the same amount of goods?
Group of answer choices
effective
skilled
positive
productive
Flag question: Question 24
Question 241 pts
Which word describes a worker who is able to utilize the training he or she has been able to acquire?
Group of answer choices
effective
positive
productive
skilled
Flag question: Question 25
Question 251 pts
A 1-800 phone number for customer service is considered a value-added service.
Group of answer choices
True
False
Flag question: Question 26
Question 261 pts
A car company like Toyota and a bicycle company like Schwinn are in direct competition.
Group of answer choices
True
False
Flag question: Question 27
Question 271 pts
All products and services constantly compete for consumers' money in some way. If you are choosing between buying a cola from Coke or Pepsi, this type of competition is called
Group of answer choices
disposable competition
discretionary competition
indirect competition
direct competition
Flag question: Question 28
Question 281 pts
All products and services constantly compete for consumers' money in some way. If your movie dollars are competing with your clothing dollars, this type of competition is called
Group of answer choices
indirect competition
disposable competition
direct competition
discretionary competition
Flag question: Question 29
Question 291 pts
A product placed in a distinctive looking packaging is an example of a competitive edge.
Group of answer choices
True
False
Flag question: Question 30
Question 301 pts
A product that can do more or perform better than another product will have a competitive edge in the marketplace.
Group of answer choices
True
False
Flag question: Question 31
Question 311 pts
Competition and research have resulted in Canadian consumers having a choice of
Group of answer choices
product styles and types
quality
all of the above
price
Flag question: Question 32
Question 321 pts
Competition in the service sector allows consumers to make many choices. What could be most affected if a consumer receives poor service from a business?
Group of answer choices
reputation
selection
degree of service
convenience
Flag question: Question 33
Question 331 pts
Competition in the service sector allows consumers to make many choices. What could be most affected if a business has only one outlet to serve a large geographic area?
Group of answer choices
reputation
degree of service
convenience
selection
Flag question: Question 34
Question 341 pts
Competition in the service sector allows consumers to make many choices. What could be most affected if a business offers only a few services in order to save money?
Group of answer choices
reputation
convenience
degree of service
selection
Flag question: Question 35
Question 351 pts
Competition provides many benefits, including
Group of answer choices
lower standard of living
inefficient service
poorly designed products
improved selection
Flag question: Question 36
Question 361 pts
Discretionary income is money used to pay for basic necessities, such as food, clothing, and shelter.
Group of answer choices
True
False
Flag question: Question 37
Question 371 pts
Finding the right product/service mix for a business can potentially increase sales and help a store be more competitive in the marketplace.
Group of answer choices
True
False
Flag question: Question 38
Question 381 pts
If a store were to carry all the CD titles of a particular artist and have several copies of each title available, it is said to have a wide selection.
Group of answer choices
True
False
Flag question: Question 39
Question 391 pts
Income that is not committed to paying for basic necessities, such as food, clothing, and shelter is called
Group of answer choices
disposable income
gross earnings
earned income
discretionary income
Flag question: Question 40
Question 401 pts
Income that is used to pay for the basic necessities is called
Group of answer choices
earned income
disposable income
gross earnings
discretionary income
Flag question: Question 41
Question 411 pts
Increasing the market share for a business can only be done if that business is successful in taking business away from a competing business.
Group of answer choices
True
False
Flag question: Question 42
Question 421 pts
Market share is a part of the overall market that has similar characteristics.
Group of answer choices
True
False
Flag question: Question 43
Question 431 pts
Products compete in many different ways. Variety in products, such as several different sizes, is what kind of competitive edge?
Group of answer choices
design
price
feature
quality
Flag question: Question 44
Question 441 pts
Service sector businesses include wholesalers, travel agents, accounting firms, and banks.
Group of answer choices
True
False
Flag question: Question 45
Question 451 pts
The competitive market consists of specific types of products as well as the businesses that manufacture those products.
Group of answer choices
True
False
Flag question: Question 46
Question 461 pts
The wide selection offered to consumers in the marketplace is a direct result of competition and research.
Group of answer choices
True
False
Flag question: Question 47
Question 471 pts
This company is in direct competition with McDonald's.
Group of answer choices
All of the above.
Taco Bell
Harveys
Wendys
Value-added service is used by businesses to attract consumers to a place of business.
Group of answer choices
True
False