Which of the following is an example of cultural competency as defined in the field of conflict resolution?
a. Juan buys multiple guidebooks and language books, and studies them thoroughly before his business trip to Italy.
b. Terrence and Julia talk about the differences in the educational systems in their two countries, and discuss the pros and cons of each system.
c. Mary notices that a visiting foreign exchange student seems uncomfortable with eye contact, so she explains how eye contact is used in the United States.
d. Jennifer is traveling in Japan and is able to successfully get directions to a Shinto temple that she is interested in seeing.