4. Connor has identified the need to make changes in the efficiency of his customer service
department. In general, he will make changes in which three of the following categories?
(1 point)
environment, technology, and people
structure, technology, and people
mission, structure, and people
mission, environment, and process
5. Jessica’s company moved to an automated production system. As a result it has eliminated 40
jobs in the organization. This is an example of
(1 point)
downsizing.
decruitment.
recruitment.
planned firing.
6. John’s company needs to increase workplace diversity. What should managers do? (1 point)
widen their employee recruitment bank
downsize
hire more employee referrals
hire more personal referrals
7. Ted is losing his job as a result of company downsizing. In providing assistance to employees
being downsized, Ted’s company may offer some form of
(1 point)
severance pay.
employee training.
orientation.
family-friendly benefits.
4. To identify the need for changes in the efficiency of his customer service department, Connor should make changes in the structure, technology, and people categories. To determine what specific changes need to be made in these categories, Connor can conduct a thorough analysis of the department's current structure, technology systems, and employees' skills and capabilities. This can involve evaluating the department's organizational structure, identifying potential inefficiencies in technology systems or tools being used, and assessing the skills and training needs of the customer service staff.
5. The fact that Jessica's company eliminated 40 jobs in the organization due to the implementation of an automated production system is an example of downsizing. Downsizing refers to the deliberate reduction of employees or workforce in an organization to cut costs, streamline operations, or increase efficiency. In this case, the automation of the production system resulted in the removal of positions that were no longer necessary due to the automated processes taking over the tasks previously done by humans.
6. In order to increase workplace diversity, managers should widen their employee recruitment bank. This means expanding their recruitment efforts to attract a more diverse pool of candidates from different backgrounds, ethnicities, genders, and cultures. By reaching out to a wider range of sources for recruitment, such as job boards, professional networks, community organizations, and colleges/universities, managers can increase the chances of attracting diverse talent to their company.
7. In providing assistance to employees who are being downsized, Ted's company may offer some form of severance pay. Severance pay is a compensation package provided to employees who are let go due to downsizing or other reasons. It is typically an additional payment or benefits given to employees beyond their regular pay, and it is meant to help them during the transition period after losing their job. Other forms of assistance that may be offered to downsized employees include career counseling, job search support, and access to retraining or reskilling programs to help them find new employment opportunities.