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It reads okay ... a bit wordy, but the message is clear.

What do you need to do? Make it more concise? Make it less negative for the customer? Or what?

I won't revise this for you, but I'll give you some ideas.

All you have to do is find the repetitions and the needless words -- and omit them! Take this sentence, for example: "I’m contacting you about your recent email request for technical support on your cable internet service."

Get rid of "I'm contacting you" <~~that's painfully obvious! Simply start with the words "Regarding your recent request ... " and keep going. Remember to omit needless or repeated words/phrases.

Let me know what you end up with.

seems good

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