please review

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please review my tow scenario to mak sure they are correct with what is being asked.

Scenario 3 - write a negative message to the phone company about charges that should not been on your last months bill.
July 6, 2007




Bellsouth Telephone Company
P. O. Box 001000
Tampa, Florida 33010

Dear Account Representative:

I have been, to date, very satisfied with Bellsouth and the services provided by your company. Your rates are reasonable and I am able to call in and outside of the country without additional charges being billed or without having my calls dropped.

I received the bill for the month of April, was surprised, and concerned about several long distance charges that was charged to my account. I asked family members if they had made these calls and no one in my home made said calls.

I am requesting that your company review the calls made to Canada which are items #20, #23 and #26 and delete all of these calls and make the appropriate adjustments to my May bill.

As stated above, I am pleased with the service provided and look forward to an amicable resolution to these charges. I look forward to hearing from you.

Sincerely,



Mary Carabeo
7325 S.W. 102 Ave
Miami, Florida 33013

Scenario 4 - write a persuasive message to your boss explaining why you should get a rise.

July 6, 2007



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