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english help

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Hello, we have to write a business solution to a scenario and for this scenario I figured it would be best to use a letter, instead of email or memo. The scenario is Your local bank made a mistake on your printed checks. Additionally, the bank charged you for the checks, even though the order was supposed to be complimentary for customers opening a new account. How would you draft a letter that allows your invitation to work for, than against you. If I do a letter form, I would put attention to the financial specialist right? Thanks,

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