the characteristics of an instant message include all the following except

a.its more structured
b.it contains abbreviations
c.its more formal
d.occurs between pcs

my answer is c

more than what?

I agree, though ... formality is not usually seen in IMs.

To determine the correct answer, let's analyze the characteristics of an instant message:

a. It's more structured: Instant messages are often more informal and typically have a less structured format compared to other forms of communication like emails or business letters. They tend to be more conversational and use a casual writing style.

b. It contains abbreviations: Instant messages commonly include abbreviations and acronyms to convey messages more quickly and efficiently. Examples include "lol" for "laugh out loud" or "brb" for "be right back."

c. It's more formal: This option suggests that instant messages are more formal, which is not true. Instant messages are typically less formal than other forms of communication like business letters or official emails.

d. It occurs between PCs: Instant messaging primarily takes place between personal computers (PCs), smartphones, or other digital devices connected through the internet. It enables real-time communication between individuals or groups by exchanging text messages.

Given these characteristics, we can conclude that the correct answer is c. Its more formal. Instant messaging tends to be more informal in nature.