how you would use these steps to create the manual mentioned in this scenario. the steps are prewriting,writing rewriting. Explain the purpose and sub-steps of each step and how they relate to the manual.
This is the scenerio.... As a customer service manager for a local software development company, you want to
create a user manual for one of the software applications your company develops. The
purpose of the manual is to support your customers in purchasing and using the
software.
This is a confusing assignment.
The first question is: How would you use the steps (prewriting, writing, rewriting) to create the manual?
The obvious answer is that you'd keep the goals of the manual in mind as you outlined the first draft (prewriting). Then you'd write the manual in clear terms. Finally, you'd edit your manual, making sure that you've met the goals and that your writing is clear and succinct.
What does your text say about this process?
To create a manual for the software application, you can utilize the steps of prewriting, writing, and rewriting. Here's how each step relates to the manual and its purpose:
1. Prewriting:
The purpose of prewriting is to gather information, brainstorm ideas, and plan the structure and content of the manual. In this step, you should:
- Identify the target audience: Determine who your customers are, their background knowledge, and their needs in using the software.
- Define the goals of the manual: Specify what information should be included and what the software users should achieve by following the manual.
- Conduct research: Gather information about the software application, its features, functionalities, and any troubleshooting tips or FAQs.
- Create an outline: Organize the information into a logical structure, such as chapters or sections, to make it easier for users to navigate and find the information they need.
By following the prewriting step, you can ensure that the manual is well-planned and tailored to meet the needs of your customers.
2. Writing:
The purpose of the writing step is to transform the prewriting phase into a coherent and understandable manual. In this step, you should:
- Start with an introduction: Provide an overview of the software, its purpose, and how it can benefit the users.
- Break down complex information: Explain the software's functions, features, and how to perform tasks using simple and concise language.
- Use headers, bullet points, and numbered lists: Organize information into sections for easy readability and comprehension.
- Include visuals: Supplement the text with relevant images, diagrams, screenshots, or illustrations to enhance understanding.
- Write clear instructions: Use action verbs and step-by-step instructions to guide users through the software's installation, setup, and usage.
The writing step is crucial as it enables you to create a manual that is clear, user-friendly, and easy to follow.
3. Rewriting:
The purpose of the rewriting step is to review and revise the manual to ensure clarity, completeness, and accuracy. In this step, you should:
- Review the content: Check for any inconsistencies, unclear statements, or gaps in information and address them.
- Edit for clarity: Simplify complex sentences, remove jargon, and ensure that the instructions are easy to understand.
- Test the instructions: Verify that the provided instructions yield the expected results when followed.
- Seek feedback: Share the manual with a test audience or colleagues to get their input and suggestions for improvement.
- Proofread: Check for grammar, spelling, and formatting errors to ensure a polished final product.
By engaging in the rewriting step, you can refine the manual and make it more effective in supporting your customers in purchasing and using the software.
Overall, by following the steps of prewriting, writing, and rewriting, you can create a well-structured, informative, and user-centric manual that will enable your customers to make the most out of the software application.