Scenario 1: The trip scheduled for Mexio during spring break has been cancelled due to the bankruptcy of the bus company. You must tell 25 of your classmates that the trip has been cancelled and that they have lost their $100 deposit. How will you convey the information and still uphold their goodwill toward you?
Scenario 2: Your local bank made a mistake on your printed checks. Additionally, the bank charged you for the checks, even though the order was supposed to be complimentary for customers opening a new account. How would you draft a letter that allows your irritation to work for, rather than against, you?
A)Determine what form to use (an email, amemo, or a letter) in order to suggest a solution to the communication problem described in the scenario.
B) Decide to whom the solution should be written and why.
C) Write a buisness solution of a least 350 words addressing one of the buisness communication problems described in the scenarios for Week Two Checkpoint.
http://owl.english.purdue.edu/owl/resource/681/01/
There's a whole variety of business and professional writing assistance on this webpage and in its links. Read through the ones that are appropriate for the writing you are referring to (memo? letter? or ... ?) and make your decisions. If you wish someone to comment on what you come up with, please feel free to repost.
A) To convey the information about the cancelled trip to 25 classmates, it would be best to use a form of written communication that allows for clear and detailed information. Since this is a formal situation that requires keeping goodwill, a well-crafted letter would be the most appropriate choice. It allows for a more personal touch and provides a document that can be referred back to if needed.
B) The solution should be written to the 25 classmates who were supposed to go on the trip. They are directly impacted by the cancellation and have lost their deposit. It is important to address them directly and provide clear and concise information regarding the situation.
C) Business Solution:
[Your Name]
[Your Address]
[City, State, Zip]
[Email Address]
[Phone Number]
[Date]
[Classmates' Names]
[Classmates' Addresses]
Subject: Important Notice: Trip Cancellation and Deposit Refund
Dear [Classmates' Names],
I hope this letter finds you well. I regret to inform you that the spring break trip to Mexico, planned for [dates], has unfortunately been cancelled due to the bankruptcy of the bus company we had previously booked with. This unexpected and unfortunate situation has forced us to cancel the trip entirely.
I understand that this news may come as a disappointment to all of us. However, I want to assure you that I have taken immediate action to ensure that we can recover as much of our deposits as possible. I have been in contact with the bus company and have initiated the refund process for each of us. Although there may be some unavoidable administrative fees that cannot be refunded, I will strive to ensure that everyone receives the majority of their deposit back.
Please note that the process might take some time, as we are in touch with the bus company's representatives to negotiate the best possible outcome for all affected travelers. I will keep you updated on the progress and inform you as soon as I have concrete information regarding the refund amounts and timelines.
To help expedite the refund process, I kindly request that you provide me with your preferred method of receiving the refund – either by check or electronic transfer – and provide the relevant details. Once I have collected this information from all of you, I will relay it to the bus company to facilitate the refund process.
I understand that this situation is upsetting, and I want to offer my support and assistance throughout the entire refund process. If you have any questions, concerns, or require further clarification, please do not hesitate to contact me directly. I am here for you, and I will do my best to address any issues or provide any information you may need.
Please accept my sincerest apologies for the inconvenience and disappointment this cancellation has caused. I assure you that I am doing everything within my power to resolve this matter fairly and promptly. I value our friendship and your trust, and I want to ensure that we maintain our goodwill even in difficult times like these.
Thank you for your understanding and cooperation. Let's stay positive and hopeful for future opportunities to create memorable experiences together.
Warm regards,
[Your name]