Business Communication

In which of the following situation would it be BEST to recast the situation as a positive message?
A.When you want to maintain goodwill with the reader, because you still have to deal with each other.
B. When there really is not a reason for the refusal.
C. When you can offer an alternative that will still enable the reader accomplish his or goals
D.When the reader is already expecting bad news

I think it is A

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  1. A is probably the best answer, yes.

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