communication

As such, each department has a different perspective on how to get things done, and what to get done. they have developed, hopefully, well defined policies procedures, as well as specific processes in order to ensure that their work gets completed in an efficient and effective manner.

What happens when these departments come in to conflict? For example, when a radiology department cannot seem to get a patient in quickly from a nurse unit due to scheduling issues. Or when maintenance needs to complete repairs on a unit and cannot because that unit is too full, or nursing will not let them do what is required because of noise concerns.

Each department is well meaning, and feels that they are in the right. But still we get such conflicts. How can the communication skills you are learning in this and other classes be helpful in resolving such issues? What process would you use as a good communicator in getting to solutions amongst competing objectives?

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