Illycaffè was founded in 1933 in Trieste by Francesco Illy.
While illycaffè originated in Italy, its presence has expanded to many countries around the world, including South Africa. Illy's journey in South Africa reflects the company’s global expansion and commitment to offering exceptional coffee experiences.
Illy’s introduction to the South African market likely took place in response to the country’s growing interest in coffee culture and the demand for premium coffee products.
South Africa’s evolving coffee scene, characterised by a burgeoning coffee culture, the rise of Specialty coffee shops, and a discerning clientele, provided fertile ground for Illy to establish a presence. Over the years, Illy has likely formed partnerships with local distributors, coffee shops, and hospitality establishments in South Africa to make its coffee products available to a broader audience. Illy has partnered with SPAR to distribute affordable, ready-to-drink coffee.
Today, it is led by the third generation of the family. Andrea Illy is the Chairman, and Cristina Scocchia is the CEO. Anna Rossi Illy, Ernesto’s wife (the founder’s son passed away in 2008), is honorary Chairman. Anna Illy jr continues her father’s work and handles relations with coffee growers. Andrea Illy is the CEO of the global premium coffee company that bears his family’s name.
As one might expect, he is passionate about coffee – its science, its health benefits, its taste, and its beauty. Illy also has a dream that someday soon, the coffee market might be transformed into something approaching the market for wine.
Where connoisseurs discuss the fine points of various origin coffees and blends, where customers are willing to pay a premium for the finest examples of the coffee-making art, and where the growers, roasters and baristas will be compensated fairly for the expertise they contribute to every cup.
Unfortunately, the current coffee market differs from such an ideal. Coffee growers in most parts of the globe work at a bare subsistence level.
One bad harvest (made all the more likely by the ravages of climate change) or a sudden decline in the commodity price of coffee can drop them below subsistence to hunger. Even in good times, growers have little incentive to improve their operation – they have minor contact with the roasters or customers and no knowledge of how their crops get translated into the cup. This disadvantages not only the grower but also the consumer – coffee sourced from good quality beans is hard to find.
Illy believes that the solution to the sad state of affairs is to initiate a “virtuous circle” that draws the grower, the roaster, the barista, and the customer together. Growers with better knowledge of the market will work to improve their crops or experiment with new varieties.
Roasters and preparers will educate their customers as to the qualities of various beans, roasts, and preparations. Customers, in turn, will be willing to pay more for the best beans, and that premium will be sent back up the chain to pay for even more quality and variety. And so on.
Certainly, there have been some positive signs. Indeed, many observers argued that a “third wave” of transformation in the coffee market was already starting. (The first wave is said to have occurred when Maxwell House and Folgers made coffee a mass commodity, and the second wave was when Starbucks initiated a move to quality and higher prices.) Specialty coffee roasters had worked to build cafes and brands around origin-based beans sold directly to the roasters without reference to the commodity prices of coffee. With these third-wave roasters, every coffee came with a story of its origins, and growers could count on occasionally eye-popping premiums for their beans.
As yet, Specialty coffee represented a small slice of the overall market, and there were other signs that it might not ever grow beyond a small circle. New trends like coffee-based drinks and single-portion coffee in pods (e.g. K-cups, Nespresso) shifted more of the value-added towards roasters without a premium for growers. A consolidation was taking place among mass roasters that were even sweeping up third-wave roasters in its wake.
Observers argued that this could lead to greater uniformity with even less emphasis on origin-based, direct-traded coffee.
Illy hopes that someone would come up with an innovation that would solidify the beginnings of the third wave and help reshape the market. Such a change would not necessarily have to involve Illycaffè; Andrea Illy believes as the world’s premium brand, an increased emphasis on quality in the market would only help his company. The most important thing was to make the coffee supply chain more equitable and coffee better-tasting.
1.4 Business analysis competencies include personal qualities, business knowledge, and professional techniques competencies. Critique and identify which one of the three competencies is the most challenging for the business analyst to implement based on the case study above. (5)
Based on the case study above, the most challenging competency for a business analyst to implement would likely be business knowledge. This is because the coffee market is complex and constantly evolving, with various factors such as market trends, consumer preferences, supply chain dynamics, and sustainability issues playing a role in shaping the industry.
To effectively analyze the business landscape and identify opportunities for growth and improvement, a business analyst would need to have a deep understanding of the coffee market, including knowledge of industry trends, competitor analysis, pricing strategies, distribution channels, and consumer behavior. In the case of Illycaffè, the business analyst would also need to have knowledge of the company's history, values, and goals, as well as an understanding of their global expansion strategies and challenges they face in different markets, such as South Africa.
Furthermore, with the complexity of the coffee market and the need for innovative solutions to address issues such as fair trade practices, quality control, and sustainability, a business analyst would need to stay updated on the latest developments in the industry and have the expertise to apply this knowledge effectively in their analysis and recommendations.
While personal qualities and professional techniques competencies are also important for a business analyst, such as communication skills, critical thinking, problem-solving, and data analysis skills, having the necessary business knowledge to navigate the complexities of the coffee market and provide valuable insights and recommendations would likely be the most challenging competency to implement in this context.