Respond back professionally
Hello Ms. Trag,
jan has a passing grade in the course. She should have only received the message regarding missing work.
Thank you for your message.
Dear Ms. Trag,
Thank you for bringing this to our attention. We will make sure to adjust the communications regarding jan's grades accordingly. If you have any further questions or concerns, please do not hesitate to reach out.
Sincerely, [Your Name]