How to properly report that the device is malfunctioning in a healthcare system.
1. Clearly describe the issue: Start by explaining the specific problem or malfunction that you are experiencing with the device. Provide details on what exactly is not working as expected.
2. Provide relevant information: Include essential information such as the name and model of the device, serial number, location of the device, and any error codes or messages displayed on the screen.
3. Document any troubleshooting steps: If you have attempted to troubleshoot the issue, briefly describe what steps you have taken and the results of those actions.
4. Communicate the impact: Explain how the device malfunction is impacting patient care or workflow in the healthcare system. This will help prioritize the issue and expedite the resolution process.
5. Contact the appropriate personnel: Report the malfunction to the designated person or department responsible for handling device maintenance and repairs. Follow the healthcare system's protocol for reporting equipment issues.
6. Follow up: Keep track of the progress of the device repair and follow up with the responsible party to ensure the issue is resolved satisfactorily and in a timely manner.