The managers of Dragon Tree Gaming Inc. have found that their Game Guides, employees who act as real-time help for players, cannot keep up with large numbers of gamers at certain hours of the day. They want to keep attracting more gamers, but some employees have suggested a cap of the number of players during peak hours.
Instead of turning away gamers, what could the company do to increase productivity and keep growing?
1. buy bigger desks for workers
2. hire more Game Guides
3. build a new lunchroom
4. require health training for employees
5. Implement automated chatbots or AI assistance to handle basic player inquiries and free up Game Guides to focus on more complex issues.
6. Implement a ticketing system for players to submit their questions or issues and assign them to available Game Guides, ensuring a more organized workflow and efficiency.
7. Offer additional training and support resources for Game Guides to improve their skills and efficiency in handling player inquiries.
8. Implement a shift schedule to ensure there are always enough Game Guides available during peak hours to handle the influx of players.
9. Implement gamification for Game Guides to increase their motivation and productivity in assisting players.
10. Analyze player data and feedback to identify common issues and areas for improvement in the game that could help reduce the number of inquiries.