3 Hold a buzz group discussion on the following topic:
3.1 Why would business organisations outsource certain services to contractors? (1)
3.2 What kinds of services could potentially be outsourced to contractors? (1)
3.3 How would you know which services should be outsourced vs. services that should be delivered by people in- house? (1)
3.4 Who would the stakeholders and or role-players in an organisation be who makes decisions on which services will be outsourced vs which services will be performed by employees in house. (1
In the buzz group discussion on the topic of outsourcing services to contractors, participants may share their insights and perspectives on the following questions:
3.1 Why would business organisations outsource certain services to contractors?
- To reduce costs and increase efficiency
- To access specialized skills and expertise that may not be available in-house
- To focus on core business functions and strategic priorities
- To adapt to fluctuations in demand or workload
3.2 What kinds of services could potentially be outsourced to contractors?
- IT services and support
- Human resources and payroll
- Accounting and financial services
- Marketing and advertising
- Customer service and call center operations
3.3 How would you know which services should be outsourced vs. services that should be delivered by people in-house?
- Consider the level of expertise and resources required for the service
- Evaluate the costs and benefits of outsourcing vs. keeping the service in-house
- Assess the strategic importance of the service to the organization
- Determine if the service can be easily standardized and managed remotely
3.4 Who would the stakeholders and or role-players in an organization be who makes decisions on which services will be outsourced vs which services will be performed by employees in-house?
- Executives and senior management
- Procurement and sourcing teams
- Operations and project managers
- Finance and budgeting departments
- Human resources and legal teams
By discussing these questions and sharing their perspectives, participants can gain a better understanding of the factors that influence decisions around outsourcing services and the stakeholders involved in the process.