For this activity you need to simulate a role play in the workplace. Choose a colleague or any person (this can be from your workplace or outside) that has a different culture from your own.
Scenario: You work for an international company and get international guests regularly. You are the business administrator, and your tasks involve administering tasks for these visitors. You are very polite, and you can deal with annoyed guests. The guest in question wants to book a holiday in South Africa:
Do the following:
Ask the person/s you choose to role play with to prepare for the scenario, above, ask them to approach you in the most authentic way in the culture they will be portraying then:
1. Help the guest to choose an ideal holiday. Ask about their budget, preferences, and expectations. Offer advice, suggest different options. Try to persuade them to try an active adventurous holiday.
2. Try convincing the guest to eat some traditional food in South Africa. Find as much about the food as you can
3. The guest is getting annoyed with the food you are suggesting. Try to calm down the guest and solve any issues they have.
4. The guest is hesitant about safety in South Africa. Assure them about the safety measures in place for tourists and share some positive experiences from previous visitors.
5. The guest is concerned about communication barriers due to language differences. Offer language support services and assure them that English is widely spoken in South Africa.
6. The guest is interested in experiencing the local culture and traditions. Suggest visiting cultural villages, attending music and dance performances, and participating in traditional ceremonies.
7. The guest is worried about transportation and getting around in South Africa. Provide information on reliable transportation options, recommend reputable tour companies, and offer assistance in booking transfers or rental cars.
8. The guest is ready to book their holiday in South Africa. Guide them through the booking process, ensure all details are accurate, and confirm their reservation.
9. Thank the guest for choosing to holiday in South Africa and express your excitement for their upcoming trip. Offer any additional assistance they may need before their arrival.
10. Role play ends with the guest feeling well informed, excited about their holiday, and grateful for your assistance and hospitality.