3. What role does the business analyst play in eliciting tacit knowledge from individuals in order to understand requirements
The business analyst plays a crucial role in eliciting tacit knowledge from individuals in order to understand requirements. This is because tacit knowledge, which is knowledge that is difficult to articulate or codify, is often deeply embedded in individuals' experiences, intuitions, and beliefs. The business analyst needs to use various techniques and methods to uncover this tacit knowledge and make it explicit so that it can be captured and used to inform the requirements gathering process.
To elicit tacit knowledge, the business analyst may conduct interviews, workshops, and observations to engage with stakeholders and understand their perspectives, experiences, and assumptions. The business analyst may also use storytelling, role-playing, or other creative techniques to encourage stakeholders to share their tacit knowledge in a more tangible form.
Overall, the business analyst plays a key role in creating a safe and inclusive environment where stakeholders feel comfortable sharing their tacit knowledge, and in translating that knowledge into clear and actionable requirements that meet the needs of the organization.