CTI, or Computer Telephony Integration, refers to the technology that allows computer systems to interact with telephone systems. By combining the capabilities of both technologies, CTI enables businesses to streamline communication processes, improve customer service, and increase overall efficiency. With CTI, agents can access caller information, make outbound calls, and even initiate automated responses based on specific call patterns. This integration not only enhances the customer experience but also provides valuable insights and data for businesses to make more informed decisions. Overall, CTI plays a crucial role in revolutionizing how businesses communicate and operate in today's digital age.
