Illycaffè was founded in 1933 in Trieste by Francesco Illy.
While illycaffè originated in Italy, its presence has expanded to many countries around the world, including South Africa. Illy's journey in South Africa reflects the company’s global expansion and commitment to offering exceptional coffee experiences.
Illy’s introduction to the South African market likely took place in response to the country’s growing interest in coffee culture and the demand for premium coffee products.
South Africa’s evolving coffee scene, characterised by a burgeoning coffee culture, the rise of Specialty coffee shops, and a discerning clientele, provided fertile ground for Illy to establish a presence. Over the years, Illy has likely formed partnerships with local distributors, coffee shops, and hospitality establishments in South Africa to make its coffee products available to a broader audience. Illy has partnered with SPAR to distribute affordable, ready-to-drink coffee.
Today, it is led by the third generation of the family. Andrea Illy is the Chairman, and Cristina Scocchia is the CEO. Anna Rossi Illy, Ernesto’s wife (the founder’s son passed away in 2008), is honorary Chairman. Anna Illy jr continues her father’s work and handles relations with coffee growers. Andrea Illy is the CEO of the global premium coffee company that bears his family’s name.
As one might expect, he is passionate about coffee – its science, its health benefits, its taste, and its beauty. Illy also has a dream that someday soon, the coffee market might be transformed into something approaching the market for wine.
Where connoisseurs discuss the fine points of various origin coffees and blends, where customers are willing to pay a premium for the finest examples of the coffee-making art, and where the growers, roasters and baristas will be compensated fairly for the expertise they contribute to every cup.
Unfortunately, the current coffee market differs from such an ideal. Coffee growers in most parts of the globe work at a bare subsistence level.
One bad harvest (made all the more likely by the ravages of climate change) or a sudden decline in the commodity price of coffee can drop them below subsistence to hunger. Even in good times, growers have little incentive to improve their operation – they have minor contact with the roasters or customers and no knowledge of how their crops get translated into the cup. This disadvantages not only the grower but also the consumer – coffee sourced from good quality beans is hard to find.
Illy believes that the solution to the sad state of affairs is to initiate a “virtuous circle” that draws the grower, the roaster, the barista, and the customer together. Growers with better knowledge of the market will work to improve their crops or experiment with new varieties.
Roasters and preparers will educate their customers as to the qualities of various beans, roasts, and preparations. Customers, in turn, will be willing to pay more for the best beans, and that premium will be sent back up the chain to pay for even more quality and variety. And so on.
Certainly, there have been some positive signs. Indeed, many observers argued that a “third wave” of transformation in the coffee market was already starting. (The first wave is said to have occurred when Maxwell House and Folgers made coffee a mass commodity, and the second wave was when Starbucks initiated a move to quality and higher prices.) Specialty coffee roasters had worked to build cafes and brands around origin-based beans sold directly to the roasters without reference to the commodity prices of coffee. With these third-wave roasters, every coffee came with a story of its origins, and growers could count on occasionally eye-popping premiums for their beans.
As yet, Specialty coffee represented a small slice of the overall market, and there were other signs that it might not ever grow beyond a small circle. New trends like coffee-based drinks and single-portion coffee in pods (e.g. K-cups, Nespresso) shifted more of the value-added towards roasters without a premium for growers. A consolidation was taking place among mass roasters that were even sweeping up third-wave roasters in its wake.
Observers argued that this could lead to greater uniformity with even less emphasis on origin-based, direct-traded coffee.
Illy hopes that someone would come up with an innovation that would solidify the beginnings of the third wave and help reshape the market. Such a change would not necessarily have to involve Illycaffè; Andrea Illy believes as the world’s premium brand, an increased emphasis on quality in the market would only help his company. The most important thing was to make the coffee supply chain more equitable and coffee better-tasting.
Explain how the skills analysis matrix can be applied to address the challenges and opportunities in the coffee market, as described in the scenario, by answering the questions below.
e) How can the skills analysis matrix be utilised to foster innovation to solidify the third wave of transformation?
The skills analysis matrix can be utilized to foster innovation to solidify the third wave of transformation in the coffee market by assessing the current skills and capabilities of the various stakeholders involved in the coffee supply chain.
1. Identify the key skills and competencies: The first step would be to identify the key skills and competencies required at each stage of the coffee supply chain, including growers, roasters, baristas, and customers. This would involve understanding the technical skills, knowledge, and expertise needed to produce high-quality coffee, market it effectively, and create a unique customer experience.
2. Assess the current skills gaps and opportunities: The skills analysis matrix can then be used to assess the current skills gaps and opportunities within the coffee market. This would involve evaluating where there is a lack of expertise or where there is potential for growth and development in terms of skills and capabilities.
3. Develop a skills development strategy: Based on the findings from the skills analysis matrix, a skills development strategy can be developed to address the identified gaps and capitalize on the opportunities within the coffee market. This could involve providing training and development programs for growers to improve their crop quality, educating roasters and baristas on the qualities of different beans and preparation methods, and enhancing customer knowledge and appreciation of coffee.
4. Encourage collaboration and knowledge-sharing: The skills analysis matrix can also be used to identify areas where collaboration and knowledge-sharing between stakeholders can lead to innovation and improvements in the coffee supply chain. By fostering a culture of learning and collaboration, stakeholders can work together to drive innovation and solidify the third wave of transformation in the coffee market.
Overall, the skills analysis matrix can be a valuable tool for identifying, developing, and leveraging the skills and capabilities of the various stakeholders in the coffee market to foster innovation and drive positive change in the industry.