Using the event decomposition technique, identify any four events and their resulting use cases for the Airport Customer Relations Management System.
(10)
(Marks: 20)
18)
Q.3.2 Create a use case description for any one of the use cases identified in Question
3.1
Events:
1. Customer submits a complaint about lost luggage
- Use Case: Record lost luggage complaint
2. Flight is delayed due to weather conditions
- Use Case: Notify customers of flight delay
3. Customer requests wheelchair assistance
- Use Case: Arrange wheelchair assistance for customer
4. Customer provides feedback on their airport experience
- Use Case: Collect and store customer feedback
Use Case Description: Record lost luggage complaint
1. Brief Description:
- This use case involves recording and documenting complaints from customers about lost luggage.
2. Actors:
- Customer Relations Staff
3. Preconditions:
- Customer has submitted a complaint about lost luggage
4. Basic Flow of Events:
- Customer Relations Staff receives the complaint from the customer
- Staff member logs the details of the complaint, including customer information, flight details, and description of the lost luggage
- Complaint is assigned a unique reference number for tracking purposes
- Staff member ensures that the complaint is escalated to the appropriate department for resolution
5. Alternative Flows:
- If customer does not provide enough information, staff member may need to follow up with the customer for more details
- If the complaint is complex or requires additional investigation, it may be escalated to a higher level of management for resolution
6. Postconditions:
- Complaint is recorded in the system and can be tracked for progress and resolution
- Customer is notified of the status of their complaint and any updates on the resolution process.