Q.3.1 Using the event decomposition technique, identify any four events and their resulting use cases for the Airport Customer Relations Management System.
(10)
Q.3.2.Create a use case description for any one of the use cases identified in Question
3.1
3.1 Event Decomposition:
1. Event: Customer submits a complaint
Use Case: Record complaint
2. Event: Customer submits a compliment
Use Case: Record compliment
3. Event: Customer requests information on flights
Use Case: Provide flight information
4. Event: Customer requests assistance with booking
Use Case: Assist with booking process
3.2 Use Case Description: Record Complaint
Title: Record Complaint
Primary Actor: Airport customer
Goal in Context: The customer wants to submit a complaint regarding their experience at the airport.
Stakeholders:
- Customer: Submits complaint
- Customer Relations Manager: Receives and processes complaint
Preconditions: The customer must have had a negative experience at the airport that they wish to complain about.
Main Success Scenario:
1. Customer accesses the complaint submission feature on the Airport Customer Relations Management System.
2. Customer enters details of their complaint, such as date, time, location, and nature of the issue.
3. Customer submits the complaint.
4. System records the complaint and sends a notification to the Customer Relations Manager.
5. Customer Relations Manager evaluates the complaint and takes necessary actions to address the issue.
Extensions:
- Customer decides not to submit the complaint and cancels the process.
Postconditions: The complaint is successfully recorded in the system and the Customer Relations Manager is informed for further action.