Congratulations—you are the proud owner of your very own restaurant. You are just a few weeks away from opening your doors to the public, and you need to find some highly talented and skilled employees to work in your fine dining establishment.
In order to do this, you have decided to forgo the traditional interviews and, instead, ask the potential employees to perform a series of demonstrations for you that you will video record and review later. For the purposes of this activity, however, you will actually be acting as the job applicant and your friend or family member will be acting as the owner.
write a short story on how the owner lets say his name is drake and the short story you will write is from the perspective of johnny the one being interviewed for past one of this story show how johnny demonstrates Proper service techniques in a food service operation including greeting the customer at the door, showing them to their table, seating them and providing them with menus, taking their orders, bringing their food, and providing them with the check. the person that he is serving is named janet. Add speech with quotation marks when speech is needed.
As Johnny walked into the fine dining restaurant for his interview, he couldn't help but feel a sense of excitement and nervousness. He was greeted by the owner, Drake, who explained that the interview process would be a little different than what Johnny was used to.
"Instead of the traditional interview, I would like you to demonstrate your skills in customer service for me," Drake said, leading Johnny to a table where a woman named Janet was sitting.
Johnny took a deep breath and approached Janet with a warm smile. "Good evening, my name is Johnny and I will be your server tonight. Welcome to our restaurant, may I show you to your table?"
Janet smiled back at Johnny and nodded, impressed by his professionalism. Johnny pulled out the chair for Janet and handed her a menu, making sure to point out some of the chef's specials.
After Janet had decided on her meal, Johnny took her order and went back to the kitchen to place it. He made sure that Janet's food arrived promptly and was presented beautifully on the plate.
As Janet finished her meal, Johnny brought her the check with a smile. "Thank you for dining with us tonight, Janet. I hope you enjoyed your meal. Please let me know if there is anything else I can do for you."
Janet thanked Johnny for his excellent service and Drake, who had been observing the entire interaction, was thoroughly impressed. "You have demonstrated exceptional customer service skills, Johnny. I would be happy to offer you a position at my restaurant."
Johnny couldn't hide his excitement as he thanked Drake for the opportunity. He knew that he was ready to work hard and excel in his new role as a server at the fine dining establishment.
ake it to where Johnny only has to complete two more tests to earn the job
As Johnny finished serving Janet, Drake smiled and said, "That was a fantastic demonstration of your customer service skills, Johnny. You only have two more tests to complete before I can offer you the job."
Johnny felt a surge of determination as he listened to Drake's words. He was ready to prove himself even further.
For the second test, Drake asked Johnny to set a formal dining table according to the restaurant's standards. Johnny focused on precision as he arranged the cutlery, plates, and glassware with finesse. Drake nodded in approval as he observed Johnny's attention to detail.
Finally, for the last test, Drake asked Johnny to prepare a signature cocktail from the restaurant's menu. Johnny took his time crafting the drink, ensuring each ingredient was measured perfectly. As he presented the cocktail to Drake, he held his breath, hoping for a positive reaction.
Drake took a sip of the cocktail and smiled. "Impressive, Johnny. You have proven yourself to be a skilled and dedicated individual. I am delighted to offer you the position at my restaurant."
Johnny couldn't contain his excitement as he accepted the job offer. He knew that his hard work and determination had paid off, and he was eager to start his new journey in the fine dining establishment.
For the second test Johnny has to show Proper techniques for answering restaurant phones including answering customer questions, taking a reservation, and changing a reservation.
After Johnny successfully demonstrated his exceptional customer service skills with Janet, Drake informed him that the next test would involve answering restaurant phone calls and handling customer inquiries and reservations.
Drake handed Johnny the phone and asked him to role-play as a customer calling to inquire about the restaurant's upcoming special event. With confidence, Johnny picked up the phone and greeted the caller warmly, "Good evening, thank you for calling our restaurant. How may I assist you?"
The caller, playing the part of a curious customer, asked about the details of the special event and Johnny smoothly provided all the necessary information with a friendly tone.
Impressed with Johnny's performance, Drake then asked him to take a reservation for a party of four at 7 PM on a busy Saturday evening. Johnny efficiently confirmed the reservation details and promised to provide an exceptional dining experience for the guests.
For the final part of the test, Drake instructed Johnny to assist a customer in changing their reservation from a table for two to a private dining room for a small event. Johnny maintained a professional demeanor throughout the conversation, accommodating the customer's request and ensuring that their experience would be memorable.
After the completion of the phone call tests, Drake commended Johnny for his excellent communication skills and ability to handle customer inquiries and reservations efficiently. "You have shown great poise and professionalism in handling phone calls, Johnny. I am confident in offering you the position at my restaurant."
Overjoyed by the job offer, Johnny expressed his gratitude to Drake and looked forward to starting his career in the fine dining establishment, knowing that he had successfully proven his capabilities in various aspects of restaurant operations.
The last test johnny has is to show the Proper placement of plates, flatware, glasses, and napkins. Set an entire place setting from start to finish. and explain what he's doing throughout the placement
As Johnny approached the final test of the interview process, Drake informed him that he would need to showcase his attention to detail and precision in setting a formal dining table.
With a set of fine china plates, polished flatware, crystal glasses, and linen napkins laid out before him, Johnny took a deep breath and began the task at hand.
"First, I will start by placing the dinner plate in the center of the setting," explained Johnny as he carefully aligned the plate in front of the chair. "Next, I will lay the salad fork on the left side of the plate, followed by the dinner fork beside it."
Drake observed as Johnny continued to set the table, ensuring that each piece of flatware was positioned correctly. "On the right side, I will place the dinner knife with the blade facing the plate and the soup spoon to the right of the knife," Johnny explained, his movements deliberate and precise.
As he proceeded with setting the glassware, Johnny explained, "I will place the water glass above the knife, and the wine glass to the right of the water glass. The napkin will go to the left of the fork, neatly folded and pressed."
Drake nodded in approval as Johnny meticulously arranged the place setting, double-checking the placement of each item to ensure a flawless presentation. "Lastly, I will adjust the placement of each item to ensure symmetry and a polished look," Johnny concluded, stepping back to admire his work.
Impressed by Johnny's meticulous attention to detail and thorough explanation of the placement process, Drake smiled and extended his hand. "Well done, Johnny. You have demonstrated exceptional skill and precision in setting a formal table. I am pleased to offer you the position at my restaurant."
Ecstatic to have successfully completed all the tests and earned the job opportunity, Johnny thanked Drake for the opportunity and looked forward to showcasing his expertise in fine dining service at the restaurant.
write a self-evaluation as if you were once again the owner of the restaurant looking to hire a new employee. Analyze and evaluate Johnny's performance, identifying what was done exceptionally well and what areas could use improvement.
As the owner of the restaurant, reviewing Johnny's performance during the interview process was a crucial step in deciding whether to offer him the position. Upon evaluating Johnny's demonstration of various skills, there were several aspects that stood out as exceptional and some areas that could benefit from improvement.
One of the outstanding qualities displayed by Johnny was his exceptional customer service skills. From the moment he greeted Janet at the door to the moment he provided her with the check, Johnny exuded professionalism, courtesy, and attentiveness. His ability to engage with customers, anticipate their needs, and provide a seamless dining experience was truly commendable.
Additionally, Johnny's performance in answering restaurant phone calls and handling customer inquiries and reservations was a standout. He exhibited clear communication, patience, and efficiency in managing various scenarios, from providing information about events to facilitating reservation changes. Johnny's ability to maintain a friendly and professional demeanor over the phone boded well for his potential role in customer service.
In terms of setting a formal dining table, Johnny showcased meticulous attention to detail and precision. He explained the placement of plates, flatware, glasses, and napkins with clarity and skill, demonstrating his proficiency in creating an elegant and inviting dining environment.
However, there were a few areas where Johnny could improve. While his execution of tasks was largely flawless, there were moments where he could have been more proactive in suggesting menu items or upselling opportunities to enhance the customer experience further. Additionally, ensuring consistency in service delivery and attention to detail in all aspects of his role would be critical for his success in a fast-paced, high-end dining environment.
Overall, Johnny's performance during the interview process revealed his potential as a valuable asset to the restaurant. With his exceptional customer service skills, attention to detail, and willingness to learn and grow, Johnny showed promise as a capable and dedicated employee. By addressing areas for improvement and continuing to refine his skills, Johnny has the potential to excel in his role and contribute positively to the restaurant's success.