Using the event decomposition technique, identify, any four events and their resulting use cases for the Airport Customer Relations Management System
Event 1: Customer submits a complaint about lost luggage
Use Case:
- Record complaint details including passenger information and details of lost luggage
- Generate a unique reference number for the complaint
- Notify relevant airport staff and track the status of the complaint until resolution
Event 2: Customer requests information about flight delays
Use Case:
- Provide real-time updates on flight delays or cancellations
- Assist customer in rebooking flights or finding alternative transportation options
- Capture customer feedback on the handling of the delay
Event 3: Customer gives feedback on staff behavior
Use Case:
- Document feedback on specific staff interactions
- Identify trends in customer complaints or compliments
- Implement training programs or disciplinary actions based on feedback
Event 4: Customer requests special assistance for elderly or disabled passengers
Use Case:
- Coordinate special assistance services for passengers with specific needs
- Ensure smooth transitions between check-in, security, and boarding processes
- Monitor and adjust assistance services based on customer feedback.