2. Hold a brainstorming session to determine how best to go about finding / sourcing service providers to provide window cleaning services to your organisation. Think about the following questions:
2.1. What would the most appropriate way be in which to identify possible service providers? (1)
2.2. How will you know that the service providers you identify provide the full scope of services that you are looking to outsource? (1)
2.3. How would you ensure that the system for identifying potential service providers for outsourced services remains fair and open? (1)
2.4. Where could one find computerised information on potential service providers? (1)
2.5. How would one know whether the service providers identified are going to provide the full scope of services you need, at the right price and at the right level of quality? (1)
2.1. The most appropriate way to identify possible service providers could be through conducting a market research, asking for recommendations from other organizations, reaching out to industry associations or trade groups, and conducting online searches.
2.2. To ensure that the service providers identified provide the full scope of services needed, one could request detailed proposals or quotes from them, ask for references from past clients, and conduct site visits to see their work in person.
2.3. To ensure fairness and openness in the selection process, one could establish clear criteria and requirements for service providers, clearly communicate the selection process to all potential providers, and maintain transparency throughout the evaluation and decision-making process.
2.4. Computerized information on potential service providers could be found on online databases, business directories, industry-specific websites, and procurement platforms.
2.5. To determine if the service providers identified will meet the requirements, one could conduct interviews or meetings with them to discuss specific needs and expectations, request sample work or case studies, compare pricing from multiple providers, and include performance metrics or KPIs in the service agreement. Additionally, conducting a thorough background check and verifying credentials can help ensure the quality of services provided.