56. A user in the sales department calls you and complains that she is unable to log on to the server and use the
accounting software. All the members of the sales department have access to the application and the user has
worked with the software before. Two other users in the sales department claim they can access. The server with
no difficulty. Which of the following would be your next likely step in the troubleshooting process?
A. Verify the user’s logon information
B. Verify network settings on the workstation
C. Verify that the accounting software is running on the server
D. Check the user’s access permissions�
B. Verify network settings on the workstation
Since other users in the sales department are able to access the server with no difficulty, the issue may be with the network settings on the user's workstation. By verifying the network settings, you can determine if there are any issues that are preventing the user from logging on to the server and using the accounting software.