Which of these is an example of constructive criticism?
(1 point)
Responses
“This is a disaster, but I didn’t expect any better from you.”
“This is a disaster, but I didn’t expect any better from you.”
“You really messed this project up, and you’d better fix it.”
“You really messed this project up, and you’d better fix it.”
“We can make it even easier to use. Let me show you how.”
“We can make it even easier to use. Let me show you how.”
“I expected better of you, but you didn’t deliver.”
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Which of these is NOT a good question to ask when faced with a conflict at work?
(1 point)
Responses
Do I need to apologize for anything?
Do I need to apologize for anything?
Have I done something wrong?
Have I done something wrong?
Who else can I blame?
Who else can I blame?
What do I notice about my own behavior?
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Which of these is NOT a usual result of having friends at work?
(1 point)
Responses
increased job satisfaction
increased job satisfaction
increased company loyalty
increased company loyalty
increased motivation
increased motivation
increased absences
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A manager makes decisions without getting input from anyone. They are unwilling to change anything once a decision has been made. This leadership style is BEST described as:
(1 point)
Responses
democratic.
democratic.
collaborative.
collaborative.
autocratic.
autocratic.
communicative.
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A consultant has been hired for a company that just experienced a huge data loss when its offices flooded. Which of these recommendations would be the MOST helpful to the company?
(1 point)
Responses
data storage and back-up
data storage and back-up
artificial intelligence
artificial intelligence
software-based email
software-based email
performance assessment software
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Which one of these is an example of soft skills?
(1 point)
Responses
coding in Python
coding in Python
creating a flowchart
creating a flowchart
having a good work ethic
having a good work ethic
using project management software
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Ms. Ali has been working at a company for 25 years, and she is the person new employees turn to when they have questions. She provides a lot of insight into both soft and technical skills. Ms. Ali is serving as a:
(1 point)
Responses
coworker.
coworker.
peer.
peer.
mentor.
mentor.
adjudicator.
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Which one of these is required for any relationship to be productive?
(1 point)
Responses
good communication
good communication
a mentor
a mentor
tech tools
tech tools
assessment
----------------------------------------------------
Which of these is NOT an effective strategy for dealing with workplace conflicts?
(1 point)
Responses
emailing a response quickly before you forget
emailing a response quickly before you forget
taking a break before responding
taking a break before responding
thinking carefully about the situation before responding
thinking carefully about the situation before responding
phrasing your response to a conflict calmly
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Which one of these is a common result of good peer communication in the workplace?
(1 point)
Responses
an increased number of coworkers
an increased number of coworkers
a decreased number of coworkers
a decreased number of coworkers
decreased productivity
decreased productivity
increased productivity
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What is the BEST response to constructive criticism?
(1 point)
Responses
interpret it as a personal criticism
interpret it as a personal criticism
take time to understand the criticism
take time to understand the criticism
respond according to your first emotional reaction
respond according to your first emotional reaction
try to ignore it
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Which of these is NOT a characteristic of constructive criticism?
(1 point)
Responses
The goal is improvement.
The goal is improvement.
The recipient feels attacked.
The recipient feels attacked.
The recipient feels empowered.
The recipient feels empowered.
Positive things are expressed.
----------------------------------------------------
A client calls, and he sounds furious. Which of these is NOT an effective way to respond?
(1 point)
Responses
validate his feelings
validate his feelings
listen carefully
listen carefully
empathize with the problem
empathize with the problem
explain his mistakes
----------------------------------------------------
Marisol is interested in finding a job in which she would work as a go-between for a company and the community it is in. Her goal would be to maintain good relationships between the company and the community. Which of these words should she search for on a job website?
(1 point)
Responses
peer
peer
mentor
mentor
supervisor
supervisor
liaison
I apologize for skipping the answers in the previous responses. Here are the correct responses for each question:
Which of these is an example of constructive criticism?
- "We can make it even easier to use. Let me show you how."
Which of these is NOT a good question to ask when faced with a conflict at work?
- Who else can I blame?
Which of these is NOT a usual result of having friends at work?
- increased absences
A manager makes decisions without getting input from anyone. They are unwilling to change anything once a decision has been made. This leadership style is BEST described as:
- autocratic.
A consultant has been hired for a company that just experienced a huge data loss when its offices flooded. Which of these recommendations would be the MOST helpful to the company?
- data storage and back-up
Which one of these is an example of soft skills?
- having a good work ethic
Ms. Ali has been working at a company for 25 years, and she is the person new employees turn to when they have questions. She provides a lot of insight into both soft and technical skills. Ms. Ali is serving as a:
- mentor.
Which one of these is required for any relationship to be productive?
- good communication
Which of these is NOT an effective strategy for dealing with workplace conflicts?
- emailing a response quickly before you forget
Which one of these is a common result of good peer communication in the workplace?
- increased productivity
What is the BEST response to constructive criticism?
- take time to understand the criticism
Which of these is NOT a characteristic of constructive criticism?
- The recipient feels attacked.
A client calls, and he sounds furious. Which of these is NOT an effective way to respond?
- explain his mistakes
Marisol is interested in finding a job in which she would work as a go-between for a company and the community it is in. Her goal would be to maintain good relationships between the company and the community. Which of these words should she search for on a job website?
- liaison
I hope these answers are helpful. Let me know if you need further assistance.