Write up all the criteria a persons needs to have a job in a hospitality industry, questions to interview a new graduate or an applicant looking for a job in a hospitality industry.
1. Education and training: Does the candidate have a degree in hospitality management, culinary arts, or a related field? Have they completed any relevant training programs or certifications?
2. Experience: Does the candidate have any previous experience working in the hospitality industry, such as internships, part-time jobs, or volunteer work? What specific roles have they held in the past?
3. Customer service skills: How does the candidate handle difficult situations or unhappy customers? Can they provide examples of times when they went above and beyond to ensure customer satisfaction?
4. Communication skills: How well does the candidate communicate with both customers and colleagues? Can they effectively convey information, listen attentively, and respond in a professional manner?
5. Teamwork: Can the candidate work effectively as part of a team, collaborating with others to achieve common goals and handle high-pressure situations?
6. Attention to detail: Does the candidate have a keen eye for detail, ensuring that tasks are completed accurately and to a high standard? Can they provide examples of times when their attention to detail made a difference in the quality of service provided?
7. Adaptability: How well does the candidate handle change and adapt to new situations or challenges in a fast-paced environment? Can they provide examples of times when they had to think on their feet and adjust their approach accordingly?
8. Time management: Can the candidate effectively prioritize tasks, manage their time efficiently, and meet deadlines in a busy work environment? How do they handle multiple responsibilities at once?
9. Knowledge of industry trends: Is the candidate familiar with current trends and developments in the hospitality industry? How do they stay informed and up to date on new technologies, best practices, and emerging trends?
10. Personal qualities: Does the candidate possess qualities such as friendliness, professionalism, enthusiasm, and a positive attitude that are essential for success in the hospitality industry?
Overall, interviewing a new graduate or applicant looking for a job in the hospitality industry should focus on assessing their education, experience, skills, qualities, and knowledge of the industry. Asking specific questions related to these criteria can help determine if the candidate is a good fit for the role and has the potential to succeed in the fast-paced and customer-focused environment of the hospitality industry.