Abel's guidance counselor says he needs to ensure that his letters to college admission offices are friendly and respectful. What characteristic of effective communication are they referring to?
A.) completeness
B.) clarity
C.) correctness
D.) courtesy
D.) courtesy
In her business communications class, Matilda's teacher is focusing the week's lessons on correctness. Paying attention to this characteristic will help communications be what?
A.) inclusive
B.) friendly and positive
C.) accurate and error free
D.) free from unnecessary words