Nomsa manages a local flower shop and currently uses traditional methods to handle inventory
and customer orders. She is facing challenges in efficiently managing sales and providing a
seamless experience for customers. You've introduced the idea of implementing a computerised
information system that enables customers to place orders online for delivery or pickup. Nomsa is
sceptical about this shift and needs convincing about the advantages of adopting such a system
for her flower shop.
Nomsa, not having much familiarity with computers, needs to gain insights into the world of
technology and its components as applied to her flower shop. In this section, we aim to provide
Nomsa with essential information about computers and their components, helping her
understand how incorporating technology can enhance the efficiency and overall management of
her flower shop. With a clear understanding of the components and their functionalities, Nomsa
can make informed decisions to leverage technology for the benefit of her business.
Q.2.1 Describe the two major types of software and discuss how each type is relevant to
managing the operations of Nomsa's flower shop.
Note: Evidence of research is necessary.
(8)
The two major types of software are application software and system software.
1. Application software: Application software is designed to perform specific tasks or functions for the user. In the case of Nomsa's flower shop, application software such as inventory management software and customer relationship management (CRM) software would be highly relevant. Inventory management software would help Nomsa keep track of her stock levels, manage orders, and ensure that she always has the right amount of flowers and supplies on hand. CRM software, on the other hand, would help Nomsa track customer information, preferences, and purchase history, allowing her to provide personalized service and improve customer satisfaction.
2. System software: System software is designed to provide a platform for running application software and managing the hardware of a computer system. In the context of Nomsa's flower shop, system software such as operating systems and utility software would be essential. An operating system like Windows or MacOS would allow Nomsa to run her application software and manage her files and folders effectively. Utility software like antivirus programs and backup tools would help Nomsa protect her data and ensure that her computer system runs smoothly.
By incorporating both application software and system software into her flower shop operations, Nomsa can streamline her business processes, improve efficiency, and provide a better experience for her customers.