ANSWER ALL THE QUESTIONS IN THIS SECTION
Question 1
Describe the criteria to be used in the formulation of performance objectives. (10 marks)
Performance objectives should be formulated using specific criteria to ensure they are clear, achievable, and meaningful. Some criteria that can be used include:
1. Specific: Objectives should be clearly defined and specific in terms of what is expected to be achieved. Vague or generalized objectives can lead to confusion and lack of focus.
2. Measurable: Objectives should include criteria for measuring progress and success. This could be in the form of quantitative targets, qualitative assessments, or specific indicators of achievement.
3. Achievable: Objectives should be realistic and attainable within the resources and constraints of the organization. Setting objectives that are too ambitious can lead to demotivation and lack of progress.
4. Relevant: Objectives should be directly related to the overall goals and mission of the organization. They should align with the strategic direction and priorities of the organization.
5. Time-bound: Objectives should have a specific timeline or deadline for completion. This helps to create a sense of urgency and accountability for achieving the objectives.
6. Challenging: Objectives should push individuals or teams to strive for higher levels of performance. Setting objectives that are too easy can lead to complacency, while setting objectives that are too difficult can lead to frustration.
7. Aligned: Objectives should be aligned with the capabilities and skills of the individuals or teams tasked with achieving them. They should also be aligned with the resources available to support their achievement.
8. Ethical: Objectives should be formulated in a way that is fair, unbiased, and in line with ethical standards. They should not encourage unethical behavior or practices to achieve them.
By using these criteria in formulating performance objectives, organizations can ensure that they are meaningful, achievable, and contribute to overall success.