What should Jace suggest to his company’s leadership? Should he recommend reprogramming ANNETTE to be more formal and transactional? Or should he recommend continuing with ANNETTE’s design as-is, knowing this may lead to ANNETTE—or other chatbots—receiving an expanded role at the company?
Jace should recommend continuing with ANNETTE's design as-is and potentially expanding her role at the company. This is because a more formal and transactional approach may not align with the company's culture and values, and could potentially alienate customers who have grown accustomed to ANNETTE's current conversational style. Additionally, as chatbots become more prevalent in customer service and other roles, it is important for the company to stay at the forefront of technology and innovation by embracing the use of chatbots and leveraging their capabilities to enhance customer experience and streamline processes. Jace can suggest monitoring ANNETTE's performance and feedback from customers to determine if adjustments are needed in the future, but for now, it may be best to continue with ANNETTE's current design and explore opportunities for her to play an expanded role within the company.
