develop an induction programme
cindy will start working at the shop soon and you are required to plan an induction programme for her fist day.the programme must include must at least five activities and must run from 08:00 to 14:00 on 1 december, the day when cindy will start working. the programme must be compiled in the following written
induction programme for new employee:cindy welman date 1 december 2024
08:00 - 08:30: Welcome and Introduction
- Welcome Cindy to the team
- Introduce Cindy to her colleagues
- Provide Cindy with an overview of the company and its history
- Review Cindy's job description and expectations
08:30 - 09:30: Training and Job Shadowing
- Provide Cindy with a tour of the shop and familiarize her with the layout
- Train Cindy on how to use the point of sale system
- Explain the process for handling customer queries and complaints
- Pair Cindy up with a senior employee for job shadowing
09:30 - 10:30: Product Knowledge
- Introduce Cindy to the various products sold in the shop
- Explain the key features and benefits of each product
- Demonstrate how to effectively upsell and cross-sell products
- Quiz Cindy on her product knowledge
10:30 - 11:30: Health and Safety Training
- Review the health and safety policies and procedures of the shop
- Demonstrate how to operate equipment safely
- Explain emergency procedures and the location of safety equipment
- Have Cindy sign the health and safety acknowledgment form
11:30 - 12:30: Lunch Break
- Allow Cindy to take a break and enjoy lunch
- Encourage Cindy to socialize with her colleagues and ask any questions she may have
12:30 - 14:00: Role Play and Feedback
- Conduct role play scenarios with Cindy to test her knowledge and skills
- Provide feedback on Cindy's performance and areas for improvement
- Discuss the schedule for the coming days and provide Cindy with her work schedule
- Give Cindy a tour of the employee break room and facilities
End of Induction Programme
By the end of the induction programme, Cindy should feel confident and prepared to start her new role at the shop. We encourage Cindy to ask any questions and seek guidance from her colleagues as needed. Welcome to the team, Cindy!