You would like to use screen sharing to better assist a customer; however, the customer is apprehensive about giving you access to their computer.
What can you tell the customer to reassure them about SmartLook and Glance?
"I can only see what is on your TurboTax screen".
"I am only allowed to view your screen to help guide you and cannot control or interact with your computer".
"I can make sure to only navigate to screens on your computer after you give me permission."
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"I can move your mouse and perform actions on your behalf, but only within the page in which you need assistance".
Turbo tax
"I completely understand your concern about giving someone access to your computer. However, I want to reassure you that with SmartLook and Glance, your privacy and security are our top priorities.
Firstly, it's important to know that I can only see what is on your TurboTax screen. I will not be able to view anything else on your computer or access any personal files.
Secondly, I am only allowed to view your screen to help guide you and cannot control or interact with your computer without your permission. I respect your privacy and will not perform any actions without your explicit consent.
Additionally, I can ensure you that I will navigate to screens on your computer only after you give me permission. I will always request your approval before making any changes or accessing any sensitive information.
Lastly, if you feel more comfortable, please note that within the page you need assistance with, I can move your mouse and perform actions on your behalf. However, I am restricted from doing so on any other part of your computer.
Your trust and privacy are of utmost importance to us, and we have implemented strict security measures to protect your information. I hope this information helps to alleviate any concerns you may have. Rest assured, we are here to assist you and ensure a smooth and secure experience with TurboTax."