When chatting with a customer, what should you do when writing a chat message?
(Select three that apply)
Use social media slang and abbreviations to connect with them.
Use line breaks to improve readability.
Refer to the customer by their name to personalize.
Use all capital letters to emphasize that you understand.
Review and proofread your message before sending.
Use line breaks to improve readability.
Refer to the customer by their name to personalize.
Review and proofread your message before sending.