customer has a question about their taxes while they are using the TurboTax Mobile App. Where in the Mobile App should they click to access the Turbo Tax Assistant?
To access the TurboTax Assistant in the TurboTax Mobile App, the customer should follow these steps:
1. Open the TurboTax Mobile App on their smartphone or tablet.
2. Go to the main menu, usually located on the top-left corner of the screen. It typically appears as three horizontal lines or a hamburger icon.
3. Tap on the main menu icon to expand the menu options.
4. Look for the "Help & Support" or "Help Center" option within the expanded menu.
5. Tap on "Help & Support" or "Help Center" to proceed.
6. In the Help & Support section, the customer should be able to find the TurboTax Assistant. It might be listed as "Virtual Assistant" or "Ask a Question" or a similar option.
7. Click on the TurboTax Assistant or relevant option to access the automated support feature, which can assist in answering tax-related questions.
It's worth noting that the specific process may vary slightly depending on the TurboTax app version or updates. However, the Help & Support section is usually the place to find the TurboTax Assistant or similar support features.