A client is anxious and stressed about their tax journey and contacts TurboTax for assistance.
What is the initial step to make them feel valued?
A
Answer their questions and walk them through tax calculations.
B
Provide them with links to articles and tax documents.
C
Listen to their concerns, be patient, and offer encouragement.
D
Perform a full review of their tax return
C
Listen to their concerns, be patient, and offer encouragement.