The role play a telephone conversation in which the person need to speak to is not in the office or where you are calling them from
Person A: (Dials the number)
Person B: (Answers the call) Hello, this is Person B speaking. How may I assist you today?
Person A: Hi Person B, this is Person A calling from the office. I'm trying to reach Person C. Is they available?
Person B: Oh, I'm sorry, but Person C is currently not in the office. They are attending a meeting at our branch office across town. Is there something I can help you with instead?
Person A: Oh, I see. That's unfortunate. I needed to discuss an urgent matter with Person C. Do you know when they might be available again?
Person B: I'm not exactly sure about their schedule, but I can try contacting them and finding out. Could you please provide me with your contact details and a brief explanation of the matter so I can pass it on to Person C?
Person A: Certainly. My contact details are 123-456-7890, and the matter I need to discuss with Person C is regarding an important client request that needs immediate attention.
Person B: Got it. I will relay the message to Person C and ask them to get back to you as soon as they're available. Is there anything else I can assist you with in the meantime?
Person A: Thank you, I appreciate your help. No, that should be all for now. Please let Person C know that it's urgent and I hope they can get back to me as soon as possible.
Person B: Absolutely, I will convey the urgency and make sure they're aware of the situation. Thank you for understanding. Have a great day, and I'll make sure Person C gets back to you soon.
Person A: Thank you, Person B. Have a great day too. Goodbye!
Person B: Goodbye!