jedida solved the quadratic equation x^2 - 96 = 4x by factoring. Her work is shown below. At which step did jedida first make her mistake, if at all

It seems that you have not provided the work shown by Jedida. Please provide the steps Jedida made in solving the quadratic equation x^2 - 96 = 4x so that we can determine if there is a mistake and at which step it occurred.