Hi, I just saw a notification about the $250 Mileage fee that you've charged me. I'm really sorry but I was not aware that there was a mileage limit for my trip. I was under the impression that all trips have unlimited mileage. Please refund me the $250 ASAP!!! I need this money for my rent and for my transportation needs for the week! Please return my money immediately!
respond to email
Dear [Customer],
Thank you for reaching out to us regarding the $250 Mileage fee. We apologize for any confusion and inconvenience this may have caused.
Upon reviewing your reservation, we can see that there was indeed a mileage limit specified for your trip. It is essential to carefully review all the terms and conditions before booking to avoid any unexpected charges.
Unfortunately, the mileage fee cannot be refunded as it was clearly outlined in the agreement. We understand that this might be disappointing for you, but our policy is in place to ensure fair usage for all customers and maintain the overall quality of our services.
We apologize for any misunderstanding or miscommunication surrounding the mileage limit. To prevent any future occurrences, we recommend thoroughly reading all the terms and conditions when making a reservation or contacting our customer support for any clarification needed.
Thank you for your understanding, and please let us know if there's anything else we can assist you with.
Best regards,
[Your Name]
[Your Title/Position]
[Company Name]