Hi, I refueled the car and made sure to return it with a full tank but I was still charged for it? You guys keep on adding random charges on my account. This is making me consider other services and not use Getaround again.
respond to email
Dear [Customer's Name],
Thank you for reaching out to us regarding the extra charge on your recent car rental. We apologize for any confusion or inconvenience caused by this issue. We understand how frustrating it can be to be charged despite returning the car with a full tank.
To assist you further and resolve this matter, we would appreciate it if you could provide us with some additional details. Please share the following information:
1. Your booking reference number or the date and location of the rental.
2. A scanned or photographed copy of the fuel receipt, clearly showing the time and date of refueling.
Once we receive this information, our team will investigate the issue and review the charges thoroughly. If it is determined that an error occurred, we will promptly refund the amount to your account.
As a valued customer, we take your feedback seriously and understand your hesitation in using our service again. Please be assured that we strive to provide transparency and fairness in our billing process. We apologize for any lapses in this instance and will take steps to rectify the situation promptly.
Thank you for bringing this matter to our attention, and we appreciate your patience while we work to resolve it. We remain committed to providing a hassle-free and positive experience for our customers.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.
Best regards,
[Your Name]
[Your Position]
[Getaround Customer Support]