Hello, Help! My trip starts in 2 hours but something came up, I have an emergency I need to change my start time asap. I am at the car location and car is here. I tried changing using your app but I am getting an error. Please help! Thank you.
respond to email
Dear [Name],
Thank you for reaching out to us regarding your trip. We apologize for any inconvenience you are experiencing.
To better assist you, could you please provide us with more details about the error you encountered when trying to change your start time through our app? This information will help us address the issue promptly and provide you with the necessary assistance.
In the meantime, we suggest trying the following solutions:
1. Clear cache: Clearing the cache of the app might resolve any temporary issues. To do this, go to the settings of your mobile device, find the app, and clear its cache.
2. Update the app: Make sure you have the latest version of our app. Visit your device's app store and check for any available updates. Updating the app may resolve any bugs or errors.
If these steps do not resolve the issue, we recommend using our alternative method to change your start time. Please call our customer support line immediately at [phone number]. Our team will be available to assist you promptly and make the necessary modifications to your reservation.
Once again, we apologize for the inconvenience caused and appreciate your patience. We will do everything we can to assist you in changing your start time as quickly as possible.
Safe travels.
Best regards,
[Your Name]
[Company Name]