After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems they are having with the application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why is the technical support person doing this?(1 point) Responses They are following the frequently asked questions (FAQ). They are following the frequently asked questions (FAQ). They are following the README. They are following the README. They are following the runbook. They are following the runbook. They are following the comments.
The technical support person is likely following the troubleshooting steps again because they want to ensure that the user has followed them correctly and hasn't missed any steps. By repeating the steps, the support person can verify if there was any mistake or oversight on the user's part, and potentially identify the source of the problem. This redundancy helps ensure that all relevant information has been provided before moving on to further troubleshooting or escalating the issue.
