Make a example of Arrange a meeting with your Manager/Mentor and discuss how you handled the call, provide them checklist provided in the logbook.
Meeting Request Email:
Dear [Manager/Mentor's Name],
I hope this email finds you well. I would like to request a meeting with you to discuss my recent call handling skills and seek your guidance. I believe your valuable feedback will greatly enhance my abilities in this area.
I have carefully gone through the checklist provided in the logbook and would like to discuss each point in detail. Your insights and expertise would be instrumental in helping me identify any areas for improvement.
Please let me know a time and date that suits you best for this meeting. I am available on [provide your available days and time slots]. If none of these slots work for you, kindly suggest an alternative time, and I will make the necessary adjustments.
Thank you in advance for your time and valuable input. I look forward to our meeting and the opportunity to grow and develop my call handling skills under your guidance.
Best regards,
[Your Name]
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Meeting with Manager/Mentor Discussion:
Date: [Insert Date]
Time: [Insert Time]
Location: [Insert Location/Conference Call Details]
Attendees:
- [Your Name]
- [Manager/Mentor's Name]
Agenda:
1. Welcome and Introduction:
- Begin the meeting by greeting your manager/mentor and expressing gratitude for their time.
2. Overview of the Call:
- Briefly summarize the call(s) you handled, outlining the main objectives and challenges encountered.
3. Discussion on the Checklist:
- Go through the checklist provided in the logbook, point by point, and discuss your approach and performance in each aspect.
- Ask for your manager/mentor's input on areas where improvement can be made.
4. Specific Challenges or Issues:
- Share any specific challenges or issues you encountered during the call(s) and seek advice on how to handle similar situations better in the future.
5. Action Plan:
- Together with your manager/mentor, devise an action plan that includes specific steps and responsibilities for addressing any weaknesses identified during the discussion.
6. Questions or Additional Guidance:
- Open the floor for questions or any additional guidance your manager/mentor might provide.
7. Conclusion:
- Summarize the key points discussed during the meeting.
- Express gratitude for your manager/mentor's guidance and assure them of your commitment to improving your call handling skills.
8. Follow-up:
- Confirm any action items or next steps that were agreed upon during the meeting.
- Set a date or timeline for a follow-up meeting to check progress and discuss any additional concerns.
Meeting minutes will be prepared and shared with both participants for reference and future follow-up.
Best regards,
[Your Name]