I found something in my orange chicken. It was extra crunchy and white
respond to email
Dear [Sender],
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the unpleasant experience you had with our orange chicken. Ensuring the quality and safety of our food is of utmost importance to us, and we are concerned to hear about the presence of something crunchy and white in your dish.
To address this issue properly, we kindly request additional information from you. Could you please provide us with the following details:
1. Date and time of your visit to our restaurant or the purchase of the dish.
2. The location or branch where you obtained the orange chicken.
3. Any specific packaging details or batch numbers, if available.
Having these details will help us investigate the matter thoroughly and take appropriate measures to prevent a recurrence. We prioritize the satisfaction and well-being of our customers, and we take all feedback seriously.
Once again, we apologize for any inconvenience caused, and we assure you that we will do everything we can to rectify this situation promptly. Please feel free to contact us directly at [contact information] so that we can assist you further. We sincerely appreciate your understanding and cooperation.
Thank you for bringing this matter to our attention, and we look forward to resolving it satisfactorily.
Kind regards,
[Your Name]
[Your Position]
[Restaurant/Organization Name]