Hi Panda! I ordered from the drive thru recently and when I got home I had a partial wrong order. I'm a vegetarian and I ordered cream cheese wontons but got kung pao chicken for some reason. It was too far to go back to fix so I just ate my rice and chow mien but I am sad I paid for something I didn't want and I didn't get to eat as much as I planned without those. I can send the receipt and picture of the meal if it helps. I'm not sure if you're able to give a small refund for the wrong item or something. Thank you.
Respond to email
Hello,
Thank you for reaching out to us about your recent order. We apologize for the mix-up and any inconvenience it may have caused. We understand how important it is to receive the correct items, especially when dietary preferences are involved.
To assist you further, could you please provide us with the following information:
1. The date and time of your visit to the drive-thru.
2. The location of the Panda Express where you made your purchase.
3. The total amount spent on your order.
Once we have this information, we will review your case and determine the appropriate resolution. In the meantime, you can send us the receipt and a picture of the incorrect item if you have them.
We appreciate your understanding and look forward to resolving this issue for you. Thank you for choosing Panda Express!
Best regards,
[Your Name]
Panda Express Customer Service