Hello!
So, after I performed the software update on my tablet it was successful, but it's still freezing. I even uninstalled some of the apps I wasn't using and it's still freezing. What other thing can I do to resolve this?
I understand that dealing with a freezing tablet can be frustrating. Here are a few additional steps you can try to resolve the issue:
1. Clear app cache and data: Go to the Settings menu, select "Apps" or "Application Manager," then choose the problematic app. Tap on "Clear cache" and "Clear data." Repeat this process for other apps as well.
2. Boot into Safe Mode: Restart your tablet and check if the freezing issue persists in Safe Mode. If it doesn't, it means that a third-party app could be causing the problem. Try uninstalling recently installed apps to identify the culprit.
3. Wipe cache partition: Power off your tablet. Then, try booting it into recovery mode by holding down a specific key combination (varies based on the device). From the recovery menu, select "Wipe cache partition" and restart your tablet.
4. Factory reset: If none of the above steps resolve the freezing issue, you can try performing a factory reset. Please note that this will erase all data on your tablet, so make sure to back up important files before proceeding. To factory reset, go to Settings > System > Reset or Backup & reset, and select "Factory data reset."
5. Contact customer support: If the problem still persists, it might be worth reaching out to the tablet's manufacturer or customer support for further assistance. They can provide specific troubleshooting steps or determine if there is a hardware issue.
Remember to always keep your tablet's software up to date and avoid installing unnecessary or untrusted apps that may cause performance issues.
For my tablet, it has apps and notifications.
If the freezing issue persists on your tablet even after performing software updates and uninstalling unused apps, try the following steps related to apps and notifications:
1. Disable app notifications: Some apps' notifications can sometimes cause performance issues. Go to the Settings menu, select "Apps" or "Application Manager," then choose the app causing the problem. Look for the "Notifications" option and disable it for that particular app.
2. Limit background processes: Too many background processes running simultaneously can negatively impact performance. In the Settings menu, look for "Developer options" (if enabled) or "About Device." Scroll down and tap on "Build number" multiple times until it says you've enabled developer options. Go back to the main settings, find "Developer options," and look for "Limit background processes." Set it to a lower number or select "No background processes" if available.
3. Disable unnecessary system apps: Some pre-installed system apps might not be necessary for your usage. Go to Settings > Apps or Application Manager and look for system apps that you don't need. Tap on the app and select "Disable" to stop it from running and using system resources.
4. Check for app updates: Ensure that all the installed apps on your tablet are up to date. Go to the Google Play Store, tap on the three-line menu icon, select "My apps & games," and then choose the "Updates" section. Update all the apps that have available updates.
5. Reset app preferences: Sometimes, incorrect app preferences can cause conflicts or performance issues. To reset app preferences, go to Settings > Apps or Application Manager > three-dot menu (or more options) > Reset app preferences.
If the freezing issue persists after trying these steps, you can consider performing a factory reset (as mentioned earlier), or contacting customer support for further assistance.
Oop s what I mean't to say was it doesn't say "apps" or "application manager" it says "apps and notifications" Do I click on that
Apologies for the confusion. If your tablet's settings menu displays "Apps and Notifications," that is the correct option to choose. Here's what you can do:
1. Open the "Settings" menu on your tablet.
2. Scroll down and select "Apps and Notifications" or "Apps" (depending on your device model and Android version).
3. Look for the app(s) that may be causing the freezing issue.
4. Tap on the problematic app to access its settings.
5. You should see options such as "Force stop," "Storage," "Permissions," and "Notifications."
6. Start by tapping on "Force stop." If the app is currently running, this will close it.
7. Next, tap on "Storage" and then select "Clear cache." This clears any temporary files associated with the app.
8. If clearing the cache doesn't resolve the freezing issue, you can tap on "Clear data" or "Clear storage." Please keep in mind that this will delete all app data, including your login information or saved settings for that particular app.
9. Repeat these steps for any other apps that may be causing freezing issues.
Remember to proceed with caution and be selective when clearing data or storage, as it can result in the loss of app data. If the freezing issue persists, you may need to try other troubleshooting steps mentioned earlier, such as booting into Safe Mode or performing a factory reset.
I only see storage and clear cache when I clicked on the app. Do I clear only cache or strage or both
If you only see "Storage" and "Clear cache" options when you click on the app, you can start by clearing the cache. Clearing the cache can often help resolve freezing issues without affecting your app data or settings.
To do this, follow these steps:
1. Open the "Settings" menu on your tablet.
2. Scroll down and select "Apps and Notifications" or "Apps" (depending on your device model and Android version).
3. Look for the app that may be causing the freezing issue.
4. Tap on the app to access its settings.
5. Tap on "Storage."
6. You should see an option to "Clear cache." Click on it to clear the app's cache.
After clearing the cache, restart your tablet and check if the freezing issue persists. If it continues, you can try clearing the app data as well. However, note that clearing data will delete your app's settings, login information, and other data associated with the app. So, it is advisable to back up any important app data before proceeding with clearing the data.
If clearing the cache and data doesn't resolve the freezing issue, you may need to try other troubleshooting steps like booting into Safe Mode or performing a factory reset as mentioned earlier.
How do I boot it into safe mode?
To boot your tablet into Safe Mode, follow these steps:
1. Press and hold the power button on your tablet until the power menu appears.
2. Tap and hold the "Power off" or "Shutdown" option on the screen.
3. You should see a pop-up asking if you want to reboot into Safe Mode. Tap "OK" or "Yes."
Alternatively:
1. If your tablet is already turned on, press and hold the power button for a few seconds until the power menu appears.
2. From the power menu, tap and hold the "Restart" option. You may see a pop-up asking if you want to reboot into Safe Mode. If not, proceed to the next step.
3. Tap "OK" or "Yes" when the pop-up appears.
After performing one of these methods, your tablet will restart and boot into Safe Mode. You'll notice a "Safe Mode" label in the bottom-left corner of the screen, indicating that you are in Safe Mode.
Once in Safe Mode, observe if the freezing issue still occurs. If the problem no longer persists, it is likely that a third-party app is causing the freezing on your tablet. Try uninstalling recently installed apps one by one until you identify the culprit.
To exit Safe Mode, simply restart your tablet as you would normally, without pressing any special buttons or options.