1. All the following are principles of business letter writing, except ____________.
a) Consideration
b) Directness
c) Precision
d) Ambiguity
2. In business, the purpose of writing is mainly to ____________.
a) Both inform and persuade
b) Inform
c) Entertain
d) Persuade
3. The quality of a report is determined mainly by____________.
a) The language of the report
b) The visual aspects
c) The length of the report
d) The accuracy of the data
4. Arriving before of time for a meeting is an example of ____________.
a) Feedback
b) Body language
c) Verbal communication
d) Etiquette
5. When the volume of information received exceeds the person’s capacity, that is called
____________.
a) Information load
b) Information processing
c) Media richness
d) Information overload
6. Corporate of group audience may not consist of ____________.
a) Government departments and regulatory agencies,
b) Trade unions and employee associations,
c) Employees or prospective employees,
d) Community groups and organisations.
7. During a meeting of 15 people, which of the following voting method would best suit the
meeting?
a) Show of hands
b) Poll
c) Ballot
d) Voice
8. Which sequence would any business report structure follow?
a) Introduction, discussion, recommendations and conclusion.
b) Interdiction, discussion, conclusion and recommendation
c) Introduction, discussion, conclusion and recommendations.
9. A good meeting leader is responsible for the following except____________.
a) Keeping the meeting moving along
b) Pacing the meeting and limiting the time spent on each item on the agenda.
c) Summarizing the meeting achievements
d) Writing minutes for the previous minutes
d) Introduction, body, discussion, conclusion and recommendation
10. What information is contained in the agenda of a meeting?
a) Minutes of meeting
b) Narrative Minutes
c) Objective of the meeting
d) Decision Minutes
11. Memorising, reading, speaking from notes and impromptu speaking are:
a) Methods of delivering a presentation
b) Methods of gathering information for presentation
c) method of concluding the presentation
d) None of above
12. What does the treasurer do during a meeting?
a) She/he should make sure the meeting starts and ends on time.
b) She/he asks the group about what was missing from the meeting.
c) She/he should be responsible for keeping correct and up-to date records of the team’s
money.
d) She/he responsible for writing down the team's key points, ideas, and decisions.
13. When developing and agenda, you should ____________.
a) Welcome attendees and thank them for their time.
b) Send out a copy of the proposed agenda along with the meeting notice.
c) If you have new attendees who are not used to your meetings, you might review each
ground rule
d) The agenda should be organized so that these activities are conducted during the
meeting.
14. The function of a case study is to____________.
a) Monitor and control production, sales, shipping, service, or related business process
b) Represent, analyze, and present lessons learned from a specific case or example
c) Communication status and trends from a finance perspective
d) Discuss competing products or services with an analysis of relative advantages and
disadvantages
15. Letter report is simply a report in letterform. It is often used when sending information to
a reader outside your organization. It will include the following except_________.
a) Recommendations
b) Inside Address
c) Salutation
d) Body (the heart of the report)