1) _________________ is the process of stimulating people to actions to accomplish the goals.
a) Bonus
b) Motivation
c) Performance-based Incentive
d) Promotion
2) A manager with good ________________________ can make the work place more
pleasant
a) Communication
b) knowledge
c) experience
d) Interpersonal Skills
3) A lack of clarity concerning what will happen is referred to as
a. temporal
b. predisposition
c. uncertainty
d. negation
4) What is the key word in understanding organization structure?
a. Control
b. Change
c. Process
d. Delegation
5) Maslow says that Human beings are full of needs & wants. And these needs will lead to their?
a) Job
b) Behavior
c) Attitude
d) Motivation
6) The person will try for the complex level need when his ______________ is satisfied.
a) Basic need
b) family
c) Income
d) Job
7) In _______the needs are arranged in an order as per their importance (basic to complex)
a) Maslow need Theory
b) Herzberg theory
c) Satisfaction theory
d) Mayo theory
8) Groups created by managerial decision in order to accomplish stated goals of the organization
are called
a. formal groups
b. informal groups
c. task groups
d. interest groups
9) The definition of communication implies that
a. communication is mostly verbal
b. communication is mostly written
c. most communication is in a vertical direction
d. understanding must occur to have communication
10) ______________ need improves the confidence level of an employee when satisfied.
a) Social
b) Safety
c) Basic
d) Esteem
1) b) Motivation
2) d) Interpersonal Skills
3) c) uncertainty
4) a) Control
5) b) Behavior
6) a) Basic need
7) a) Maslow need Theory
8) a) formal groups
9) d) understanding must occur to have communication
10) d) Esteem